These Terms and Conditions govern purchases made through vellnorae.com.
Store Operator
vellnorae is owned and operated by:
By placing an order through vellnorae.com, you agree to these Terms and applicable store policies.
Product Information
We make reasonable efforts to display accurate:
Minor differences in appearance may occur because of lighting, device displays, manufacturing tolerances, materials, or reasonable product variations.
Pet Product Selection
Customers are responsible for reviewing product specifications before purchase.
For products involving pet size, weight, breed, age, or physical dimensions, please review the applicable sizing and compatibility information carefully.
Not every product is appropriate for every animal.
Appropriate Pet Use
Pet products must be used according to their intended purpose and applicable instructions.
Where appropriate:
- Supervise pets during use
- Inspect products regularly for damage
- Keep damaged products away from pets
- Keep small components away from animals that may swallow them
- Follow electrical and charging instructions
- Select products appropriate for your pet's size and behavior
Veterinary Disclaimer
Unless explicitly identified otherwise, products sold through vellnorae.com are consumer pet products and are not intended to diagnose, treat, cure, or prevent veterinary disease.
Information on our website is not a substitute for professional veterinary advice.
If you have concerns about your pet's health, contact a qualified veterinarian.
Order Submission & Acceptance
An order confirmation means we have received your order request.
It does not necessarily mean that:
- Payment verification is complete
- Inventory has been confirmed
- Fraud checks are complete
- Fulfillment has started
We may reasonably refuse or cancel an order due to:
- Payment failure
- Suspected fraud
- Inventory unavailability
- Material pricing errors
- Legal restrictions
- Inability to fulfill the order
If we cancel an order after payment has been collected, the applicable amount will be refunded.
Prices & Payment
Checkout displays applicable prices, discounts, shipping charges, taxes where applicable, and the final order total before payment is submitted.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Shipping
Orders are normally processed within 2–4 business days.
For supported U.S. destinations, estimated standard transit is generally 10–15 business days after dispatch.
See our Shipping Policy for additional details.
Returns & Refunds
Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy.
Promotions
Promotional offers may contain:
Promotion-specific conditions form part of the applicable offer.
Limitation Regarding Improper Use
To the extent permitted by applicable law, vellnorae is not responsible for damage resulting from misuse, intentional modification, failure to follow instructions, inappropriate product selection, or continued use of a visibly damaged product.
Nothing in these Terms excludes rights or liabilities that applicable law does not permit to be excluded.
Consumer Rights
Nothing in these Terms is intended to remove or limit mandatory consumer protections available under applicable law.
Changes to These Terms
We may update these Terms when reasonably necessary due to changes in:
The latest version will be published on vellnorae.com.