SHIPPING POLICY

This Shipping Policy explains how orders placed through vellnorae.com are processed, dispatched, tracked, and handled when delivery issues occur.

Orders are normally prepared within 2–4 business days after payment confirmation and any necessary order verification.

During holidays, promotional periods, or unusually high order volume, processing may require up to 5 business days.

For standard shipping to supported addresses within the United States, estimated carrier transit is generally:

Delivery estimates are not guaranteed delivery dates.

Actual transit time may be affected by:

Available shipping methods and applicable shipping charges are displayed at checkout.

You will be able to review shipping costs before completing payment.

Depending on:

orders may be shipped from facilities operated by us or designated fulfillment partners.

The physical shipping origin shown on your parcel may therefore differ from the registered business address of Shanghai Zouxiuhen Network Technology Co., Ltd.

Items from the same order may occasionally be shipped separately.

Once your order has been dispatched and tracking information becomes available, we will normally send shipping or tracking information to the email address provided during checkout.

Some carriers may require additional time after a shipping label is created before tracking movement becomes visible.

Please carefully review your shipping address before submitting an order.

If you notice an error, contact:

as soon as possible.

We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or shipment preparation.

Customers are responsible for providing an accurate and complete delivery address.

Additional shipping charges may apply where an incorrect or incomplete address provided by the customer causes a parcel to be returned and shipped again.

If your tracking information has not updated for an extended period, contact us with your order number.

We will review the available shipment information and, where appropriate, work with the carrier or fulfillment provider.

If a package appears to have been lost in transit, contact Customer Care.

After reviewing tracking records and shipment circumstances, we will provide an appropriate solution where the shipment is confirmed lost.

Solutions may include:

If tracking shows your order as delivered but you cannot locate it, please first check:

If the parcel still cannot be located, contact us so we can review the situation.

Where delivery outside the United States is available, applicable shipping services and charges will normally be shown at checkout.

Import duties, taxes, customs fees, or similar government charges may apply depending on the destination and local regulations.

Unless otherwise stated at checkout, such charges are the customer's responsibility.

Shipping Support