This Privacy Policy explains how vellnorae may collect, use, disclose, retain, and protect personal information when you visit vellnorae.com, place an order, communicate with us, or otherwise use our services.
vellnorae is owned and operated by Shanghai Zouxiuhen Network Technology Co., Ltd.
Information We May Collect
Depending on how you interact with our website, we may collect:
vellnorae does not independently store complete credit or debit card numbers on its own servers.
How We Use Personal Information
We may use personal information to:
- Process and verify orders
- Fulfill and deliver purchases
- Send order confirmations
- Provide tracking information
- Provide customer support
- Process returns and refunds
- Respond to disputes
- Detect fraud or misuse
- Maintain website security
- Improve our products and shopping experience
- Provide marketing communications where permitted
- Meet legal, regulatory, tax, accounting, and recordkeeping requirements
Cookies & Similar Technologies
vellnorae.com and services supporting our website may use cookies and similar technologies for:
You may be able to manage cookies through your browser or device settings.
Disabling certain cookies may affect website functionality.
Service Providers
We may share information where reasonably necessary with service providers involved in operating our business, including:
- E-commerce technology providers
- Payment processors
- Shipping carriers
- Fulfillment partners
- Customer-service providers
- Email and communication providers
- Analytics providers
- Advertising providers
- Fraud-prevention providers
- Website-security providers
We may also disclose information where required by applicable law or lawful government request.
Advertising & Analytics
Where permitted by applicable law, we may use analytics and advertising technologies to understand website performance, measure advertising effectiveness, and show relevant advertising.
Depending on your jurisdiction, certain advertising-related disclosures may be considered a "sale," "sharing," or targeted advertising under applicable privacy law.
Where required, eligible users may exercise applicable privacy choices.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Order fulfillment
- Customer service
- Accounting
- Fraud prevention
- Dispute resolution
- Legal compliance
- Enforcement of agreements
Privacy Rights
Depending on your location, you may have rights relating to your personal information, which may include the right to request:
- Access
- Correction
- Deletion
- Restriction
- Portability
- Information regarding certain disclosures
- Opt-out from certain advertising-related uses
To submit a privacy request, contact:
service@vellnorae.comWe may need to verify your identity before completing certain requests.
Marketing Communications
If you choose to receive promotional emails, you may unsubscribe using the unsubscribe option contained in those messages.
You may still receive transactional communications relating to:
- Orders
- Payments
- Shipping
- Returns
- Refunds
- Customer service
Data Security
We use reasonable administrative, organizational, and technical measures intended to protect personal information.
However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Children's Privacy
Our online store is intended for general consumer shopping and is not designed to knowingly collect personal information from children in violation of applicable law.
If you believe personal information concerning a child has been submitted improperly, please contact us.
International Processing
Because vellnorae and our service providers may operate internationally, information may be processed or stored outside the country where you live.
Where required, applicable safeguards will be used in connection with international data processing.
Third-Party Services
Our website may contain integrations or links to third-party services.
Those third parties may maintain their own privacy policies, terms, and data practices.
Policy Updates
We may update this Privacy Policy when our services, technologies, business practices, or legal requirements change.
The current version will be published on this page together with the applicable revision date.