ABOUT US

VELLNORAE · MODERN PET LIVING

Thoughtful Products for Happier Everyday Life With Pets

At vellnorae, we believe life with pets should feel easier, more comfortable, and more connected.

We are an online pet-supplies store focused on thoughtfully selected products that combine practical function, modern design, and everyday convenience for pets and the people who care for them.

Smart Pet Living

Our product selection may include:

Smart feeding products
Pet water fountains
Interactive toys
Grooming tools
Pet travel products
Car accessories
Pet beds and comfort products
Everyday pet-care accessories

We focus on products designed to solve everyday pet-care challenges while fitting naturally into modern homes.

THOUGHTFUL EVERYDAY FUNCTION

Practical Design

We look for products that balance:

Function
Comfort
Convenience
Design
Function · Comfort · Convenience · Design

Whether it is making feeding routines easier, keeping pets engaged, simplifying grooming, or making travel more comfortable, our goal is to offer practical products pet owners can use every day.

Clear Shopping Information

We believe customers should be able to understand what they are purchasing.

That is why we aim to provide clear information regarding:

Product features
Specifications
Sizing where applicable
Shipping
Payment
Returns
Refunds
Customer support
VELLNORAE SUPPORT

Customer Care

Questions about products, orders, shipping, tracking, returns, refunds, or payments?

Our Customer Care team is available to assist.

EMAIL service@vellnorae.com PHONE +86 181 2376 5135
HOURS 8:00 AM – 10:00 PM, China Standard Time (UTC+8)
We aim to respond within 1–2 business days.
OUR PHILOSOPHY

Our Philosophy

Smarter essentials. Happier pets. Easier everyday living.

OFFICIAL BUSINESS DETAILS

Who Operates vellnorae?

vellnorae is owned and operated by:

LEGAL COMPANY NAME Shanghai Zouxiuhen Network Technology Co., Ltd.
LEGAL REPRESENTATIVE Liu Feng
UNIFIED SOCIAL CREDIT CODE 91310116MAKCNARU4P
OFFICIAL WEBSITE vellnorae.com
CUSTOMER SUPPORT EMAIL service@vellnorae.com
CUSTOMER SERVICE PHONE +86 181 2376 5135
CUSTOMER SERVICE HOURS 8:00 AM – 10:00 PM China Standard Time (UTC+8)
CUSTOMER CARE We aim to respond within 1–2 business days.
REGISTERED BUSINESS ADDRESS Building 4 (Shangcheng Residential Area), No. 9135 Zhufeng Highway, Fengjing Town, Jinshan District, Shanghai, China