vellnorae is an online pet-supplies store offering thoughtfully selected products for modern pet living.

Our selection may include smart feeding products, water fountains, interactive toys, grooming tools, travel accessories, pet beds, car accessories, and other practical pet-care products.

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotional periods, or unusually high order volume, processing may require up to 5 business days.

For supported United States destinations, estimated standard carrier transit is generally 10–15 business days after dispatch.

Actual transit time may vary.

Depending on inventory, product location, and destination, orders may be shipped from facilities operated by us or designated fulfillment partners.

The parcel origin may therefore differ from our registered business address.

Yes.

Once your order has been dispatched and tracking becomes available, shipping information will normally be sent to the email address provided during checkout.

Contact:

and provide your order number.

We will review available shipping information and investigate with the relevant logistics provider where appropriate.

Please first check your:

• Delivery area
• Mailbox
• Household members
• Building reception
• Neighbors
• Carrier

If you still cannot locate the package, contact us.

Email:

Please include:

• Order number
• Product being returned
• Reason for the return
• Photos or videos where relevant

Do not automatically send returns to our registered business address.

After your request is approved, Customer Care will provide the appropriate return warehouse address and instructions.

For hygiene and safety reasons, certain products that have been used by or come into direct contact with an animal may not qualify for preference-based returns.

Defective, damaged, or incorrect products will still be reviewed in accordance with our Return & Refund Policy and applicable law.

Customers are generally responsible for return shipping for change-of-mind or preference-based returns.

If we confirm that the issue resulted from an error attributable to us, we will provide an appropriate solution without requiring you to bear additional costs caused by that error.

Once an approved return has been received, inspected, and approved, the eligible refund will normally be initiated within 5–10 business days.

Your bank or payment provider may require additional time to post the refund.

Contact us as soon as possible.

We will make reasonable efforts to assist before fulfillment begins, but cancellations or changes cannot be guaranteed after processing has started.

Where sizing applies, please review the dimensions and sizing information shown on the product page.

We recommend measuring your pet rather than relying only on breed or age.

Not necessarily.

Pet size, age, behavior, physical condition, and individual preferences vary.

Always review product instructions and specifications and supervise your pet where appropriate.

Unless specifically stated otherwise, products sold through vellnorae.com are consumer pet products and are not intended to diagnose, treat, cure, or prevent disease.

For health-related concerns, consult a qualified veterinarian.

Stop using a product if it becomes damaged or unsafe.

Regularly inspect toys, feeders, beds, carriers, grooming products, and other pet accessories for excessive wear, loose components, or damage.

Payments are processed through our e-commerce platform and applicable payment providers using security measures designed to protect transaction information.

vellnorae does not independently store complete payment-card numbers on its own servers.

We aim to respond within 1–2 business days.